Sea Hills Hotels & Resorts  Sea Hills Hotels

Cancellation & Refunds

Shipping & Delivery Policy:

At, we specialize in facilitating hotel room bookings and collecting payments on behalf of our partner hotels. Since our services are primarily digital and involve the reservation of accommodations, traditional shipping and delivery do not apply. Instead, we provide a streamlined booking process to ensure a seamless experience for our users.

1. Booking Confirmation:
- Once a user completes a booking and the payment is successfully processed, a confirmation email will be sent to the provided email address.
- This confirmation will include booking reference number, hotel information, room type, check-in and check-out dates, and payment details.

2. Instant Booking Voucher:
- Users will receive an instant booking voucher upon completing the reservation. This voucher can be presented at the hotel during check-in.

3. Cancellation Policy:
- Users can cancel their bookings based on the cancellation policy associated with the selected room type.
- Cancellation terms and conditions will be communicated during the booking process.

4. Refunds:
- Refunds will be processed under the cancellation policy and the terms agreed upon during the booking.
- Refunds will be issued to the original payment method and may take a few business days to reflect in the user's account.

5. Change of Booking:
- Users can request changes to their bookings, such as modifying check-in or check-out dates, subject to availability and the hotel's policies.
- Any additional charges or refunds due to changes will be communicated during the modification process.

6. Customer Support:
- Our customer support team is available 24/7 to assist with any queries related to bookings, cancellations, refunds, or modifications.
- Users can contact our support team through the provided contact details in the confirmation email.